FAQ's
Do you ship internationally?
Yes we do. Most of our items are available and ready to be shipped to over 150 countries worldwide. Some items, however will only be available for shipping to specific countries.
Where is my order coming from?
In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe and overseas, using a range of International couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Questions? Please contact us at harleyriders883@gmail.com and we'll get back to you within 48h.
Do I have to pay any import fees?
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, Looshie.com is not responsible for any custom charges made in the country of destination.
Can I ship products to someone else?
Absolutely. Sharing is awesome. Just use the new address when checking out.
What should I do if my credit card or debit card doesn't go through?
The decision to reject your credit card payment is typically made by your card issuing bank (not by Harley Riders website). To protect your security and privacy, your bank will not provide Harley Riders detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.
Top 7 reasons why credit card payments are rejected:
1. The transaction was blocked by the payment server because it didn’t pass all the risk checks.
2. Insufficient Funds
3. Referred
4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
5. Expired card
6. Fraud suspicion
7. Declined by bank (no specific reason provided)
My credit card was charged but I haven't received an order confirmation. Why?
If you placed an order and the credit card got charged, but our system didn't authorize the payment, the money will be back into your account within 2-4 working days, depending on the bank.
After a successful order is placed, every customer receives a confirmation email with an order number. If not, then the order didn't go through and the money will be reimbursed within the following days.
Several reasons why your payment could get declined:
insufficient funds you have reached the maximum number of transactions per day you have a transaction amount limit setup for your card incorrect billing details